Service Manager-Heavy Equipment

Kimmel & Associates•Chesapeake, VA

35d

About The Position

The Service Manager is responsible for leading the efficient, profitable, and safe operations of the service department. This individual will oversee both shop and field service activities, ensuring quality workmanship, exceptional customer experience, regulatory compliance, and continuous operational improvement. In this key leadership role, you will manage staffing, evaluate department performance, engage with customers, collaborate across departments, and support a service culture aligned with Linder’s standards for excellence.

Requirements

High School diploma or GED required; completion of at least two years at a vocational or technical school preferred.
Prior experience in the heavy equipment or related industrial service industry (service management experience strongly preferred).
Strong computer proficiency across common business and service-related applications.
Excellent interpersonal, leadership, and communication skills.
Broad knowledge of maintenance, repair processes, parts department functions, sales workflows, and customer expectations.

Responsibilities

Maintain appropriate technician and staff levels aligned with market needs.
Evaluate service department performance against goals, budgets, customer feedback, and competitor benchmarks.
Ensure all shop and field service work is completed efficiently and to the satisfaction of internal and external customers.
Conduct periodic written evaluations for service technicians and staff.
Ensure availability and proper maintenance of essential shop tools and equipment.
Meet or exceed company objectives related to growth, efficiency, and safety.
Review compensation plans for service personnel and recommend updates as needed.
Prepare call reports, estimates, and budgets.
Monitor work in process for accuracy, timeliness, and productivity.
Audit compliance with federal, state, and local regulations related to service operations.
Conduct weekly customer visits in coordination with CFAs, PSRs, and/or sales personnel.
Foster effective communication and strong working relationships with other departments.
Pursue continuous self-improvement through self-study and company/factory-provided training programs.
Perform additional duties as assigned by management.