Service Manager- Field Techs
About The Position
Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Your Impact - Manages a team of technicians that support our hardware and software. - Creates operating plans to achieve service business objectives of machine performance, revenue and expense control. - Handles special projects as assigned. - Works closely with Sales and Customers to achieve a high level of customer satisfaction. - Addresses and resolves customer issues to achieve total customer satisfaction. - Supports the policies and procedures of the department and company.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Hands on field technical experience with digital and/or electromechanical technology.
- Ability to consistently demonstrate a superior level of leadership, business influence and acumen.
- Excellent communication, time management and negotiation skills.
Nice To Haves
- Degree in Business Administration or Applied Science preferred.
- Previous management or supervisory experience preferred.
- Experience in document management technology or related industry.
- This position may require managing a 24/7 work schedule to meet customer needs.
- Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.
Responsibilities
- Manages a team of technicians that support our hardware and software.
- Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
- Handles special projects as assigned.
- Works closely with Sales and Customers to achieve a high level of customer satisfaction.
- Addresses and resolves customer issues to achieve total customer satisfaction.
- Supports the policies and procedures of the department and company.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
