Service Manager, Commercial

McCloud Services•Fenton, MO

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Position Overview Directs staff of Service Department in branch to provide quality service to all customers.

Requirements

High school diploma or general education degree (GED)
Must possess a valid driver's license from state of residence
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organizations.
Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of dry chemicals and pesticides.
Familiar with Department of Transportation (DOT) rules and regulations.

Nice To Haves

2 or 4 year degree strongly preferred
1-2 years related experience preferred

Responsibilities

Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
Provides continued, up-to-date training of branch service and sales personnel.
Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
Responds to customer complaints.
Contacts pending cancellations in an attempt to retain account.
Maintains current awareness of number of customers remaining to be serviced in the month.
Takes responsibility of servicing pest routes when necessary.
Maintains inventory.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility