Commercial Service Manager

Capitol Boiler Works•Springfield, VA

1d•$100,000 - $135,000

About The Position

Capitol Boiler Works, Inc. is a well-established mechanical contracting company offering true 24/7/365 service in all mechanical crafts. CBW serves the DC Metro area and parts of West Virginia and Delaware, with offices in Springfield, VA, Richmond, VA, Hebron MD, and Baltimore, MD. Our primary focus is commercial and industrial customers in the region, with a specialty in property management companies. Capitol Boiler Works, Inc. is a privately held company serving the region since 1936. CBW is currently seeking the right individual to fill a full-time opening for Commercial Service Manager. We offer a competitive benefits package including: Medical Dental Vision Life & Disability Supplemental Ins. 401k Flexible Spending Account (FSA) Health Savings Account (HSA)

Requirements

High school education/G.E.D.
Mechanical contracting background.
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology.
Strong customer service background.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to effectively present information in a one-on-one setting to members of management and fellow employees.
Ability to write legibly for form completion.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to perform essential job functions consistent safely and successfully with ADA, FMLA, and other federal, state, and local standards/requirements.
Ability to meet and maintain all qualitative and/or quantitative productivity standards.
Ability to maintain reasonably regular and punctual attendance consistent with ADA, FMLA and other federal, state, and local standards/requirements.
Compliance with all personnel policies and practices.
Ability to comprehend and carry out safety sensitive duties according to company policies, procedures, and safe work practices.
Ability to perform simple cognitive tasks such as reasoning, planning, multitask, simple mathematics, and teamwork (able to handle conflict or disagreements appropriately).

Nice To Haves

Bilingual in Spanish is preferred but not required.

Responsibilities

Dispatches technicians.
Supply job packets to all appropriate technicians.
Identifies and resolves errors promptly.
Distributes information to all appropriate technicians and departments in a timely manner.
Notifies technicians of any last-minute changes through texting or phone calls.
Assists Company personnel as needed.
Strong knowledge base of commercial equipment.
Researches and resolves problems and questions or properly refers them to the appropriate manager.
Maintains the Company’s professional reputation.
Ensures that work areas are organized, secure, and well maintained.
Completes special projects as assigned.
Attends meetings as required.
Track and approve employee hours worked and employee time off for entry into the HRIS timekeeping system.
Answer telephone calls during the work shift from field personnel reporting their hours worked.
Must be connected to the HRIS system and available to take calls from field personnel for the entire shift.
Verify field personnel work tickets have been received into the HRIS system and completed correctly; start and end times recorded, work tickets signed by customer, and materials used are included.
Verify daily attendance and hours worked for all assigned field personnel.
Record employee attendance information on digital timecards, such as attendance notes, attendance policy violations, and leave pay.
Provide attendance/timecard information to supervisors, fellow workers, and subordinates when required.
Work with customers to provide detailed service information.
Stay informed, keep up with, and apply the company policies and rules that affect timekeeping.
Work directly with the payroll specialist to ensure accuracy of daily digital timecards for every employee.
Use Microsoft Excel to compile and format attendance related reports.
Additional duties or projects as assigned.