Service Management Product Specialist
About The Position
5+ years of experience acting as a business analyst working with enterprise application(s) supporting a large user base (10K+) 3+ years of technical knowledge of the ServiceNow Platform with a strong focus on ITSM (incident, problem, change, request), CMDB/CSDM data models and understanding of ITIL processes (ITIL v3 or v4 knowledge) Ability to articulate product strategy, roadmaps, and vision to senior leadership to reach consensus Excellent communication skills and the ability to develop clear written materials including roadmaps, detailed business requirements, and test cases Bachelor's degree in computer science or a related discipline or equivalent work experience required10 - 12 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices. 8+ years of experience with the ITIL module within ServiceNow. Experience working with internal and external audit teams. Strong analytical and problem-solving skills. Excellent communication skills. Experience in regulated industries such as finance, healthcare, or government. ITIL Certification. Helpful to be either a ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
Requirements
- 5+ years of experience acting as a business analyst working with enterprise application(s) supporting a large user base (10K+)
- 3+ years of technical knowledge of the ServiceNow Platform with a strong focus on ITSM (incident, problem, change, request), CMDB/CSDM data models and understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Ability to articulate product strategy, roadmaps, and vision to senior leadership to reach consensus
- Excellent communication skills and the ability to develop clear written materials including roadmaps, detailed business requirements, and test cases
- Bachelor's degree in computer science or a related discipline or equivalent work experience required
- 10 - 12 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus
- Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices.
- 8+ years of experience with the ITIL module within ServiceNow.
- Experience working with internal and external audit teams.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
- Experience in regulated industries such as finance, healthcare, or government.
- ITIL Certification.
Nice To Haves
- Helpful to be either a ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
