Service Management Lead 6087715
About The Position
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Coordinating projects through contract management and shared service coordination, as well as developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be essential, along with providing solutions to problems for your immediate team and across multiple teams. Master proficiency in Services Management is required. Expert proficiency in Infrastructure Service Incident Management. Expert proficiency in SLA Management and advanced proficiency in Service Quality Management are suggested. Foster a culture of continuous improvement by identifying and implementing best practices in service delivery. Facilitate regular meetings with stakeholders to ensure alignment on project goals and expectations. Develop comprehensive reports to track project progress and communicate updates to all relevant parties. Mentor and support team members to enhance their skills and promote professional growth. Utilize data analytics to drive decision-making and improve service outcomes.
Requirements
- Minumum 4 years of work exp.
- Service Management experience
- Expert proficiency in Infrastructure Service Incident Management
- Master proficiency in Services Management is required.
Nice To Haves
- Expert proficiency in SLA Management
- Advanced proficiency in Service Quality Management
Responsibilities
- Leading the delivery of programs, projects, or managed services.
- Coordinating projects through contract management and shared service coordination
- Developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.
- Collaborate and manage the team to perform effectively, and be responsible for team decisions.
- Engaging with multiple teams and contributing to key decisions
- Providing solutions to problems for your immediate team and across multiple teams.
- Foster a culture of continuous improvement by identifying and implementing best practices in service delivery.
- Facilitate regular meetings with stakeholders to ensure alignment on project goals and expectations.
- Develop comprehensive reports to track project progress and communicate updates to all relevant parties.
- Mentor and support team members to enhance their skills and promote professional growth.
- Utilize data analytics to drive decision-making and improve service outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
