Service Management Analyst I, II, or III
About The Position
Under direct supervision, provides a single point of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university. OR Associates degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university plus 2 years related experience. OR 4 years of related experience.
- Information Technology Infrastructure Library (ITIL) Foundation certification required.
Responsibilities
- Provides a single point of contact for one or more Information Technology Service Management (ITSM) processes
- Configures service management applications
- Creates and analyzes metrics to understand process efficiency and adherence
- Works with service owners for new, changing, and retiring services
- Gathering requirements
- Workflow and process mapping
- Collaborating with team on developing models, specifications, and logic diagrams
- Planning, developing, testing and documenting service management software and customizing portions of purchased packages
- Providing support to user departments on service management system
Benefits
- comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
- 401(k) plan with employer contributions
- professional development through training, tuition reimbursement, and educational programs
- flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
