Service & Maintenance Manager

Horizon Chemical LLC•Butler, WI

43d

About The Position

Join the Horizon Commercial Pools Team as a Service Manager – Wisconsin! Are you a problem-solver with a passion for leadership? Do you thrive in a fast-paced environment and love helping people? Horizon Commercial Pools is looking for a dynamic Service Manager to lead our amazing team in Wisconsin. If you’re someone who excels at building strong relationships, managing operations, and leading a team to success, we want to meet you! As our Service Manager, you'll have the opportunity to drive the growth and success of our Service Department while ensuring the highest standards of pool maintenance, customer satisfaction, and team development. With a balance of leadership, technical expertise, and customer-focused service, you’ll make a real impact every day.

Requirements

Leadership Skills: You know how to inspire, motivate, and guide a team to success.
Experience: 3–5 years in pool service, HVAC, plumbing, or a related field – with some management experience.
Technical Expertise: You’re comfortable troubleshooting plumbing, electrical, mechanical, and building systems.
Problem Solver: You think on your feet and enjoy solving complex technical issues.
Tech Savvy: You’ve got experience with scheduling and CRM software (bonus points for NetSuite and ServicePro).
Clean Driving Record: A valid driver’s license is a must.

Nice To Haves

A Certified Pool Operator (CPO) certification is a plus (we can help you get it if you don’t have it!).

Responsibilities

Plan, coordinate, and oversee daily service routes for our skilled technicians.
Keep things running smoothly with timely responses to service requests, repairs, and emergencies.
Monitor workloads to ensure efficiency and keep customers smiling!
Recruit, train, and mentor our technicians and service coordinators.
Lead regular performance reviews and provide coaching to help the team grow.
Foster a workplace culture that prioritizes safety, professionalism, and accountability.
Be the go-to person for resolving escalated service issues and ensuring top-notch customer service.
Provide quotes, explain repair options, and build strong relationships with clients.
Cultivate repeat business and customer loyalty with your exceptional care and communication.
Oversee the maintenance, repair, and installation of pool equipment (pumps, heaters, filtration systems, and more).
Stay ahead of industry regulations and ensure compliance with health and safety standards.
Keep service records, warranties, and inventory logs up to date.
Manage the department’s budget, expenses, and profitability with a focus on efficiency.
Support our sales efforts by identifying opportunities for service contracts and equipment upgrades.
Look for ways to improve processes and help our service department grow.