SERVICE LOANER CONCIERGE

THE ROBERT LARSON AUTOMOTIVE GROUP INC • Tacoma, WA

just now

About The Position

Larson Automotive Group is seeking a highly organized, process-driven Loaner Fleet Manager to oversee loaner vehicle operations across three dealership locations within our Toyota service division.

This is a key operational leadership role responsible for fleet accountability, utilization, customer experience standards, and cross-store coordination. We are looking for a professional who thrives on structure, efficiency, and ownership.

Requirements

• Prior dealership service, fleet management, or operational leadership experience
• Strong inventory control and process management skills
• Experience with dealership management systems or loaner tracking software
• High attention to detail and strong organizational ability
• Ability to manage multiple priorities across locations
• Clear communicator with leadership presence
• Valid driver’s license with clean driving record
• High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.
• Basic mathematical aptitude
• Clear and concise communication skills
• Customer service experience
• Ability to independently problem solve.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Oversee and manage the full loaner fleet across three rooftops, ensuring accurate tracking, availability, and rotation
• Implement and enforce consistent check-in/check-out procedures with documented condition reporting
• Manage damage documentation and insurance claim information collection
• Monitor fleet utilization, downtime, maintenance needs, and overall readiness
• Ensure vehicles are cleaned, fueled, staged, and accurately entered into the loaner management system
• Partner with Service Managers and Advisors to align fleet capacity with service demand
• Maintain accurate reporting and documentation for compliance and internal accountability
• Identify opportunities to improve efficiency, reduce loss exposure, and strengthen process controls
• Uphold Larson standards for professionalism, ethics, and operational integrity

Benefits

• Leadership-level role with visibility across multiple stores
• Stable, respected, family-owned dealership organization
• Competitive compensation
• Long-term growth potential within service operations
• Medical Insurance (including $0-cost employee plan option)
• Vision & Dental Insurance
• Company-Paid Life & AD&D
• Supplemental Coverage Options
• 401(k) with Company Match
• Paid Time Off (accrues from day one)
• Paid Holidays
• Employee Assistance Program
• Employee Vehicle Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED