Service Line Director

EHS Support

38d

About The Position

The responsibilities of the Service Line (SL) Director revolve around the following core actions: Lead the development and successful execution of annual SL plans Ensure profitability and key areas of service line health (i.e., growth and innovation; team and personnel; quality; health, safety and wellness; and financial management) are met annually Support and remove roadblocks for the operations tea Act as final decision-maker for key SL issues and serve as the SL liaison for reporting to EHS Support’s Leadership Team Typical duties include the following: · Lead weekly operations (Ops) Team calls to ensure: Growth, innovation, and business development initiatives are on track, in accordance with the annual SL plan Project teams are functioning effectively, staff are participating in value-add activities and recognized appropriately, and opportunities for upskilling and career advancement are identified and actioned Quality remains central to all internal and external work products, risks to SL success are identified and mitigated, and continuous improvement opportunities are identified and actioned Health, safety, and wellness are imbedded in our culture Financial health of the SL is maintained · Prepare monthly SL reports for review and discussion with Chief Performance Officer (CPO) · Collaborate with Ops team and other SL leaders to provide updates to staff on SL performance and progress in achieving annual plan · Escalate issues, challenges, and opportunities to CPO · Prepare Ops team and other SL leaders for annual SL plan development and ensure adherence to annual business cycle calendar · Travel for SL annual planning meeting (typically one 3- or 4-day trip per year in Q3 or Q4) · Lead presentation of annual SL plan to EHS Support’s leadership team Integration Months 1–2 Operational role training Introduction to services, structure, and processes Ops call shadowing Ops reports overview Months 3–4 Ops call participation Detailed Ops reports review Months 5–6 Lead weekly Ops Team calls with support from interim SL Director Participation in pre-planning activities related to annual planning. This will include working with interim SL Director, Ops Team, and service area leads on developing the annual SL plan for following year Months 7–12 Review and comment on various aspects of annual SL plan (i.e., plans for growth and innovation; team and personnel; quality; health, safety and wellness; and financial management and profitability) Participate in in-person SL planning meetings (typically 2–4 days of travel in October) Participate in presenting annual SL plan to Leadership Team Lead annual SL plan execution for following year. Year 1 Outcomes Gain full understanding of EHS Support’s operational processes and business cycle calendar, monthly reporting, and communication escalation processes Fully integrate into Ops Team Drive execution of annual SL plan Enable interim SL Director to fully step out of interim role

Responsibilities

Lead the development and successful execution of annual SL plans
Ensure profitability and key areas of service line health (i.e., growth and innovation; team and personnel; quality; health, safety and wellness; and financial management) are met annually
Support and remove roadblocks for the operations tea
Act as final decision-maker for key SL issues and serve as the SL liaison for reporting to EHS Support’s Leadership Team
Lead weekly operations (Ops) Team calls
Prepare monthly SL reports for review and discussion with Chief Performance Officer (CPO)
Collaborate with Ops team and other SL leaders to provide updates to staff on SL performance and progress in achieving annual plan
Escalate issues, challenges, and opportunities to CPO
Prepare Ops team and other SL leaders for annual SL plan development and ensure adherence to annual business cycle calendar
Travel for SL annual planning meeting
Lead presentation of annual SL plan to EHS Support’s leadership team