Mitigation Service Line Director

Rockwood•La Porte, TX

10h

About The Position

Position Summary The Director of Service Line provides operational leadership and functional oversight for an assigned service lines (e.g., Inspection, Mitigation) in direct support of regional operations. This role partners closely with Regional Managers and operational leaders to improve consistency, efficiency, and execution of service delivery across all regions. The Director of Service Line focuses on standardizing practices, strengthening technical capability, and removing operational barriers to help regional teams deliver work safely, productively, and in alignment with company standards and customer expectations. Responsibilities Regional Operations Support & Standardization Develop, maintain, and deploy standardized service delivery procedures, tools, and best practices for use by regional teams. Partner with Regional Managers and field leadership to ensure service line standards are clearly understood and consistently applied. Provide subject-matter expertise to regional teams on planning, execution, staffing models, and technical approaches. Actively engage in service line business development activities to drive growth and increase market capture. Support the implementation and enhancement of service lines by expanding innovative technologies and solutions that increase customer value and meet evolving client needs. Financial Stewardship & Performance Management Ensure growth and long-term sustainability of the segment through disciplined financial and operational management. Implement processes that promote efficient utilization of labor, equipment, and other resources to support safe, secure, cost-effective, and efficient operations. Manage operational expenditures to maximize value and minimize non-billable or unnecessary costs. Establish and monitor service line metrics that accurately measure performance against targets at both the Segment and Regional levels. Functional Leadership & People Development Provide functional leadership, mentoring, and supervision to service line staff and subject matter experts. Communicate regularly to ensure alignment with Acuren’s vision, goals, opportunities, and challenges. Mentor and develop Service Line SMEs to strengthen both technical depth and leadership capability. Foster positive morale and a culture that promotes ethical business practices, professional conduct, and accountability. Support regional Human Resources activities related to recruitment, onboarding, development, and integration of service line personnel into local operations. Other work duties as assigned.

Requirements

Advanced project management skills, particularly with inspection and/or industrial services
Development of new market offerings
Thorough and current understanding of the technical environment
Entrepreneurial flare with the ability to leverage experience to build a successful enterprise
Customer and commercial management
Excellent communication, interpersonal and organizational skills
Excellent coaching and mentoring skills
Analytical and problem solving skills to develop solutions that deliver integrated and long lasting results
A commitment to support understanding and compliance with responsibilities under Acuren’s Safety and Quality Management Systems, policies and procedures.
Post-secondary degree in business, engineering, or a related field preferred; or an equivalent combination of operational and technical experience.
Minimum of 10–15 years of related industrial experience, including 8–10 years in an operational and/or commercial leadership role.

Responsibilities

Develop, maintain, and deploy standardized service delivery procedures, tools, and best practices for use by regional teams.
Partner with Regional Managers and field leadership to ensure service line standards are clearly understood and consistently applied.
Provide subject-matter expertise to regional teams on planning, execution, staffing models, and technical approaches.
Actively engage in service line business development activities to drive growth and increase market capture.
Support the implementation and enhancement of service lines by expanding innovative technologies and solutions that increase customer value and meet evolving client needs.
Ensure growth and long-term sustainability of the segment through disciplined financial and operational management.
Implement processes that promote efficient utilization of labor, equipment, and other resources to support safe, secure, cost-effective, and efficient operations.
Manage operational expenditures to maximize value and minimize non-billable or unnecessary costs.
Establish and monitor service line metrics that accurately measure performance against targets at both the Segment and Regional levels.
Provide functional leadership, mentoring, and supervision to service line staff and subject matter experts.
Communicate regularly to ensure alignment with Acuren’s vision, goals, opportunities, and challenges.
Mentor and develop Service Line SMEs to strengthen both technical depth and leadership capability.
Foster positive morale and a culture that promotes ethical business practices, professional conduct, and accountability.
Support regional Human Resources activities related to recruitment, onboarding, development, and integration of service line personnel into local operations.
Other work duties as assigned.