Director, Risk Assessment & Mitigation

Okta•Los Angeles, CA

7d•$214,000 - $330,000

About The Position

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is looking for a strategic, high-impact leader to build and head the Risk Assessment & Mitigation Program (RAMP). As the Director of RAMP, you will lead a specialized "rapid response" team designed to stabilize our most complex, high-value ($1M+ ARR) customer relationships when they veer off their ideal success path. This is not a traditional customer-facing role where you "own" the book of business. Instead, you and your team are the force multipliers who embed within existing account teams (Sales, CS, Renewals) to provide the expertise, resource brokerage, and executive air cover needed to mitigate critical risks. Your mission is to move customers from "At-Risk" back to "Steady State," ensuring the core account team is empowered and equipped to lead the relationship long-term.

Requirements

10+ years of experience in Customer Success, Renewals, Sales, or Operations at a high-growth SaaS company.
Big Picture Data Strategist: Proven ability to leverage data to drive business action. You don't need to build the tools, but you must be able to guide technical teams on what stakeholders need to see to make informed decisions.
Process Integration Specialist: Proven ability to enhance existing cross-functional workflows without creating "shadow processes" or bottlenecks.
Diplomatic Leadership: A master of "influence without authority." You must be able to represent the Customer First organization and build a reputation as a partner who makes other teams' jobs easier.
Crisis Navigation: The ability to remain objective and strategic during high-pressure escalations, focusing the team on the highest-leverage actions.

Responsibilities

Program Integration & Governance: Finalize the RAMP operational framework. Ensure the program is woven into the fabric of existing Customer First and Go-to-Market rhythms (e.g., WIN Labs, account planning). Define how a RAMP managed account is governed within these existing forums to ensure maximum impact with minimum friction.
Strategic Account Orchestration: Ensure that at-risk account teams are executing the highest-leverage plays. This includes validating that we have the correct Executive Sponsors assigned (at Okta and the customer), leveraging Compete resources effectively, and ensuring the long-term "Success Path" is clearly defined and agreed upon.
Expert Resource Deployment: Manage the assignment of RAMP Managers to the highest-priority accounts. Ensure these managers are effectively augmenting existing account teams by bringing the right resources and plays to their planning sessions.
Risk Intelligence & Strategy: Act as the Chief Architect of Okta’s risk signals. Constantly assess the validity of current signals and identify gaps where new data is needed. You will guide the Data & Insights and Ops & Strategy teams to ensure they are building the right tools and models to surface the most predictive indicators of churn and down-sell.
Executive Visibility & Advocacy: Provide regular, high-stakes briefings to Okta’s executive leadership. Translate technical and relational risks into business impact, advocating for the resources needed to get our $1M+ customers back on their ideal success path.
Centralized Reporting Vision: Define the requirements for a "Risk Command Center"—a centralized dashboard that rolls up status, cross-functional commitments, and health metrics. You will provide the "big picture" requirements to technical teams to ensure leadership has a single, high-fidelity view of global risk.

Benefits

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.
health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave)

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