Service Line Coordinator

Essen Medical Associates • Bronx, NY

6d

About The Position

The Service Line Coordinator supports the operational efficiency and patient experience for a designated specialty. This role coordinates scheduling, manages patient flow, supports providers, and ensures adherence to protocols. The coordinator acts as a liaison between clinical teams, patients, and administrative staff, facilitating communication and resolving issues. Additional responsibilities include data tracking, supporting quality initiatives, and assisting with regulatory compliance

Requirements

• Associate’s degree required; Bachelor’s degree in healthcare administration, business, or related field preferred.
• Clinical certification/licensure (if applicable to the specialty) may be preferred or required.
• 2–4 years of experience in healthcare administration, care coordination, or clinical support roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Working knowledge of EMR systems (e.g., Epic).
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to coordinate across departments and providers.
• Familiarity with appointment scheduling, referrals, and insurance authorization

Nice To Haves

• Prior experience in a specialty setting (specific to the service line) strongly preferred.

Responsibilities

• Coordinate daily clinic operations and patient scheduling
• Ensure timely follow-up on test results and care coordination
• Support providers with administrative and clinical needs
• Track and report on key performance and quality metrics
• Facilitate multidisciplinary meetings and case conferences
• Assist with prior authorizations and insurance documentation
• Identify and resolve patient care gaps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees