Service Line Coordinator - Mercy Health Toledo Market

Bon Secours Mercy Health • Toledo, OH

7d

About The Position

The Service Line Coordinator advises, supports, assists, coordinates, collaborates on initiatives and plays a key role in furthering the broad agenda within the assigned Service Lines. Manages short-term and long-term priorities and represents the interests of the Service Lines through effective communication, coordination, and integration of objectives. Exercises a high degree of initiative and independent judgment, coordinates initiatives and plans strategies, applies practical solutions, and oversees multiple projects to ensure quality patient care and excellent customer service.

Requirements

• Minimum 3 Years of Experience.
• Excellent project management and leadership skills with the ability to organize and communicate with diverse individuals and groups.
• Self-directed, critical analysis, and attention to detail with the ability to multi-task and work under tight deadlines.
• Proficient in software (Adobe DC, Microsoft Office, etc.) with ability to learn and implement new products as needed
• 4 year/ Bachelors Degree

Nice To Haves

• 4 year/ Bachelors Degree

Responsibilities

• Ability to plan, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.
• Under the direction of the Service Line Director, monitors department quality assurance; exercising initiative, judgment, discretion, and decision-making.
• Establish and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.
• Coordinates/Supports the needs of the Hospitalists/Intensivists and the respective service line leaders.
• Key contact for telephone system operational correspondence for the Service Line.
• Manages day to day staffing and issue resolution.
• Main point of contact for provider scheduling updates, changes and implementations.
• Responsible for building, updating, and maintaining provider schedules, including interacting with Locum companies to coordinate confirmed shifts.
• Kronos-daily responsibility for Kronos/time management for campus with updates and maintenance of work schedules in coordination with campus management.
• May assist in the onboarding and orientation of new providers.
• Designated ODH EDRS Clerk for EDRS Providers.
• Performs other department-specific duties and other assignments as appropriate.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees