Service Leader

Mission Mobile Medical•Greensboro, NC

15h•Onsite

About The Position

Mission Mobile Medical is growing fast—and we’re looking for a Service Leader who’s passionate about people and problem-solving. In this role, you’ll be the trusted partner for our clients, ensuring their clinics operate seamlessly and deliver life-changing care. Your leadership will help us fulfill our mission of redefining mobile healthcare through innovation, integrity, and extraordinary effort. If you’re ready to join a high-performance team and make a tangible impact on communities across the country, this is the place for you. Mission Mobile Medical is a forward-thinking and fast-paced company redefining the mobile medical market. At Mission Mobile we intentionally value people, we believe in people, and we unconditionally love people. As a B-Corp, leveraging open-book management philosophies, we do not just say we are different; we are different. If you want to join a high-performance team and do important work serving the world in the healthcare industry in a unique way, Mission Mobile Medical is the team for you. Mission Mobile Medical is committed to creating and maintaining a workplace where all employees can participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in who we are, why we’re here, what we do, and of course, how we do it.

Requirements

Values: Value all people and have a desire to be a Servant Leader
Attitude: Embrace our culture and our SERVICE values
Experience: Previous experience in client services, operations, or service coordination, with exposure to or involvement in vehicle maintenance and repair activities
Performance: Able and willing to provide world-class service to all stakeholders
Demonstrated strong communication, organization, problem-solving, and teamwork skills
Proficiency in Microsoft Office Suite common business software (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Asana or similar)
Ability to lift and carry materials weighing 20+ lbs repeatedly throughout the workday
Comfortable standing, bending, and moving in a fast-paced environment
Strong awareness of safety protocols and commitment to maintaining a safe workspace

Nice To Haves

Bachelor’s degree

Responsibilities

Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities
Maintain accurate customer data and service records in software systems
Take ownership of client issues, ensuring timely resolution and proactive communication
Develop and maintain service procedures, policies, and standards
Assist with outbound service sales activities, including list building, outreach, and meeting scheduling