Service Lead

Bauer Built•Lexington, NE

About The Position

Service Lead Why Join Us? At Bauer Built, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right. When you join our team, you’re not just an employee; you’re part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last. What You’ll Do: Schedule, prioritize, and assign daily work for tire technicians, overseeing shop workflow and setting priorities for both shop and road service operations. Ensure excellent customer service by promptly and professionally addressing customer inquiries, concerns, and service needs. Maintain high safety and quality standards by ensuring all work is completed efficiently and according to company and industry requirements. Provide training, direction, and hands-on support to technicians as needed. Promote and support Bauer Built’s safety culture by enforcing compliance with regulations and maintaining clean, organized work areas. Communicate effectively with customers regarding repair needs, status updates, and estimated completion times. Perform hands-on work in the shop or service truck when needed to support team operations. Participate in limited after-hours service call rotations for nights and weekends, primarily in a secondary on-call capacity. Lead the training, onboarding, and documentation process for new service technicians. Perform other related duties as assigned.

Requirements

At least 2 years of prior mechanical or tire service experience required.
Strong mechanical aptitude and understanding of tire/mechanical service operations.
Proven ability to lead, mentor, and motivate a team of technicians.
Excellent communication, customer service, and teamwork skills.
Strong time management and organizational abilities.
Solid computer skills and familiarity with tire service management systems.
Valid driver’s license with a clean driving record for the past three years.
Ability to stand and walk for long periods, lift heavy objects occasionally, and work in varying temperatures and noisy environments.

Nice To Haves

Certification or degree in automotive or commercial truck repair; prior commercial tire, yard service, or ERS experience.
Minimal travel required.

Responsibilities

Schedule, prioritize, and assign daily work for tire technicians, overseeing shop workflow and setting priorities for both shop and road service operations.
Ensure excellent customer service by promptly and professionally addressing customer inquiries, concerns, and service needs.
Maintain high safety and quality standards by ensuring all work is completed efficiently and according to company and industry requirements.
Provide training, direction, and hands-on support to technicians as needed.
Promote and support Bauer Built’s safety culture by enforcing compliance with regulations and maintaining clean, organized work areas.
Communicate effectively with customers regarding repair needs, status updates, and estimated completion times.
Perform hands-on work in the shop or service truck when needed to support team operations.
Participate in limited after-hours service call rotations for nights and weekends, primarily in a secondary on-call capacity.
Lead the training, onboarding, and documentation process for new service technicians.
Perform other related duties as assigned.