Service Lead

Lyft • Nashville, TN

16d • Onsite

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

Requirements

• Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or related field. Advanced degree preferred.
• 4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership.
• 3+ years of experience managing technical teams including hiring, training, performance management, and development of skilled technicians.
• 2+ years of experience developing and delivering technical training programs, preferably in automotive or fleet maintenance environments.
• Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies (AV experience highly preferred).
• Strong understanding of maintenance management systems, KPI tracking, and data-driven decision making for fleet operations.
• Experience with vendor management, contract negotiation, and third-party service provider oversight.
• Demonstrated success implementing quality management systems, safety management systems and continuous improvement methodologies (Six Sigma, Lean preferred).
• Exceptional communication skills with ability to interface effectively with technical teams, executive leadership, and external partners.
• Current ASE certifications preferred; ability to obtain required partner certifications within 90 days.
• Valid driver's license with clean driving record.

Responsibilities

• Technical Team Management:
• Availability: Schedules may include weekends and holidays based on depot operational requirements.
• Specialized Technician Oversight: Lead and develop up to 4 specialized technicians, ensuring proper skill development, certification maintenance, and performance optimization across all shifts.
• Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities.
• Vendor Management: Coordinate with OEM dealerships, third-party repair facilities, and specialized service providers, serving as technical liaison and ensuring vendor compliance with partner standards.
• Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence.
• Training Program Development & Delivery:
• Lead Instructor Role: Serve as qualified Lead Instructor with active qualifications, completing partner Train-the-Trainer certification programs and maintaining expertise in all technical areas of instruction.
• Training Delivery Excellence: Deliver training and assessments per partner requirements, including web-based modules, hands-on demonstrations, OJT checklists, and skills assessments for all maintenance-related qualifications.
• Curriculum Development: Create and maintain training materials for technician, management, materials coordination, and calibration qualifications, ensuring alignment with partner operations training manuals.
• Fleet Health & Maintenance Operations:
• Fleet Performance Optimization: Monitor and improve key metrics including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate.
• Service Quality Assurance: Implement and maintain quality control processes ensuring all maintenance work meets partner specifications and safety standards.
• Maintenance Planning: Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements.
• Technical Problem Resolution: Lead root cause analysis for complex technical issues, implement corrective actions, and develop preventive measures to reduce repeat failures.
• Parts & Materials Oversight:
• Service and Parts Coordinator Management: Directly supervise parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management while maintaining accuracy and compliance standards.
• Supply Chain Coordination: Oversee Material Coordinator activities, ensuring optimal parts inventory levels, secure storage of proprietary components, and compliance with chain of custody standards.
• Inventory Optimization: Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts while minimizing carrying costs.
• Vendor Parts Management: Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components.
• Non-Conforming Parts Process: Oversee quarantine and disposition procedures for non-conforming parts, ensuring proper documentation and handling.
• Compliance & Documentation:
• Training Compliance: Ensure all personnel maintain required qualifications through partner learning management systems, conducting monthly verification reviews per standards.
• Safety Program Integration: Collaborate with the safety team to ensure all maintenance activities comply with EHS requirements, including battery safety, hazardous materials handling, and hot work procedures.
• Documentation Management: Maintain comprehensive documentation hierarchy including job descriptions, safety protocols, training records, and maintenance logs per partner requirements.
• Regulatory Compliance: Ensure all technical operations meet federal, state, and local regulations including EPA, OSHA, and AV-specific requirements.
• Strategic Planning & Continuous Improvement:
• Operational Excellence: Drive continuous improvement initiatives, analyzing performance data to identify optimization opportunities and implement best practices across technical operations.
• Capacity Planning: Forecast staffing needs, training requirements, and infrastructure upgrades to support fleet growth and operational scaling.
• Cross-Functional Collaboration: Partner with Operations Manager, Depot Operations Leads, and partner technical teams to ensure seamless integration of maintenance and depot operations.
• Knowledge Management: Establish and maintain technical knowledge base, documenting lessons learned, best practices, and troubleshooting guides for common issues.
• Culture of Safety: Champion a comprehensive culture of safety through proactive engagement. Leading by example in following all safety requirements; educating the team on safety protocols; proactively identifying risks; managing incidents, including reporting and investigation.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• Salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager