Service Invoicing Coordinator

Fidelity Building Services Group•Wichita Falls, TX

About The Position

The Service Invoicing Coordinator is responsible for performing a variety of administrative and customer service duties in a well-organized and timely manner. The primary responsibilities of the Service Invoicing Coordinator involve providing departmental support through daily invoicing, managing warranty accounts and claims, communicating information to organization members, and providing high quality customer service.

Requirements

Knowledge of business English, proper spelling, grammar, punctuation, and excellent arithmetic skills
Ability to communicate, read, and write clearly in basic English
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co‐workers at all levels
Ability to follow instructions in verbal and written format
Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice, and desire to help when dealing with people
Ability to analyze situations and adopt appropriate courses of action
Ability to work in a team environment
Ability to demonstrate excellence in everything and continually seek improvement in results
Ability to perform in a professional appearance and manner
Ability to use good judgment and foresight
Proficiency in operating business computers and office machines
Ability to type 50 words per minute
Knowledge of basic accounting functions and Microsoft Office programs including Word, Excel, Outlook, etc.
Excellent customer service skills
High School Diploma or equivalent
3-4 years of experience in customer service and/or billing/accounting experience
Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility
Subject to Pre-Employment drug and alcohol tests, background investigation and/or credit check

Nice To Haves

Ability to speak Spanish as a second language preferred
2 years college preferred

Responsibilities

Daily invoicing of mobile work orders ensuring labor, inventory and accounting codes are accurate.
Maintain knowledge of each customer account and their billing requirements.
Manage manufacturer parts warranty and extended labor warranty accounts and process warranty claims.
Identify and correct any errors before approval and posting of invoices.
Research and resolve billing errors and questions.
Provide timely responses to all requests.
Use sound judgment and decision-making skills to promote organizational goals.
Answer incoming telephone calls, as needed, in the main phone call queue.
Provide responses to incoming phone call inquiries and/or direct to the appropriate department.
Input customer requests for a service call, notating all pertinent information, into company dispatch software.
Effectively communicate and document pertinent information via company dispatch/accounting software, telephone, instant messaging of various types, and email.
All other duties, as assigned, for the successful execution and/or completion of various projects related to the operation of the Service Department.