Service Invoicing Administrator

ASSA ABLOY•Monroe, NC

About The Position

In this role, you'll work closely with our receivables department and U.S. branch offices to ensure accurate invoicing and minimize customer concerns. Responsibilities include updating customer records, analyzing reports related to service calls, and providing administrative support to the reporting manager. The ideal candidate is a proactive team player with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. Flexibility during peak periods and a commitment to continuous improvement are key to success in this position. This position will report directly to the Service Billing Manager within the Finance department.

Requirements

Proven competence plus knowledge of general billing procedures.
Associates Degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
Excellent communication skills, both written and verbal.
Detail oriented and strong organizational skills.
Ability to multi-task and problem solve.
Ability to work well within a team environment as well as independently.
Ability to work well under pressure.
Positive attitude
Flexibility to work overtime during month end and when workload demands it.
Ability to encourage and coach peers as seen fit.

Responsibilities

Process all billing transactions relating to customers service calls.
Work closely with receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
Update customers and end-user information.
Perform other administrative functions as directed by Manager.
Provide support to the reporting manager on daily functions.
Analyze all reporting pertaining to the customer service calls.