Service & Installation Technician

Dead River Company•West Lebanon, NH

16h•Onsite

About The Position

This opportunity involves installing and repairing residential and commercial propane and/or oil burner equipment and appliances, with a strong emphasis on customer service. The technician is expected to maintain customer property, respect confidentiality, and act as a trusted advisor. Key tasks include troubleshooting and repairing heating systems according to applicable codes and safety regulations, performing efficiency tests, tune-ups, and contract service inspections. The role requires ensuring all work is performed safely and accurately to reduce callbacks and liability. Additionally, the technician will promote company products and services, advise customers on their specific needs, maintain a neat service vehicle, ensure tools and equipment are in safe operating condition, accurately record parts and labor for service calls, and manage vehicle parts inventory. Propane technicians are also responsible for performing propane Gas-check inspections without supervision.

Requirements

Apprentice, Journeyman or Master designation licensing is necessary in states where required.
Applicable propane CETP certification is required for propane technicians.
Ability to pass a pre-employment physical.
Valid motor vehicle drivers’ license.
Driving record must meet company standards (reviewed at employment, and annually thereafter).

Responsibilities

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service.
Carries out responsibilities with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor.
Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
Performs efficiency tests, tune-ups, and contract service inspections.
Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
Promotes Dead River company products and services.
Advises customers on best options for specific needs.
Maintains a neat and orderly service vehicle.
Ensures that all tools and equipment are in safe operating condition.
Immediately records and reports parts and labor for service calls in accordance with company procedures.
Maintains and tracks parts inventories in service vehicle.
Participates in night and weekend on-call schedule as necessary.
Reports all accidents, spills, and liability claims.
Performs propane Gas-check inspections according to applicable codes and company policy without supervision (for Propane technicians).