Service Installation Specialist

Semtech

1d • Remote

About The Position

The Service Installation (SI) Specialist is responsible for guiding on-site field technicians through the installation procedures and related best practices guidelines to deploy fixed wireless solutions in an enterprise environment. This role requires the ability to communicate information effectively to field technicians to ensure successful installations on the first try within the budgeted timeframe. The specialist should possess advanced troubleshooting and problem-solving skills, which will be applied to customer tickets and during critical field installations. The individual will collaborate with other support teams, management, and network engineers to troubleshoot connections and resolve customer issues. A secondary function of this role is to be proficient in maintaining accurate database records. The primary duties of the Service Installation Specialist include being a Subject Matter Expert (SME) in managed service installations and assisting with on-site troubleshooting. The SI Specialist will also utilize technical knowledge and skills to assist with cases and escalations to resolve customer issues. This role is part of the Atlanta-based installation support group that operates Monday through Friday, normally during business hours, but may occasionally include overnight and weekend shifts.

Requirements

• High school diploma mandatory
• Basic networking skills (TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet)
• Excellent written documentation skills
• Ability to work in 24x7x365 fast paced environment
• Self-motivated and works well with team members
• Excellent critical thinking and problem-solving skills
• Detail oriented and proficient typing and documenting results
• Proficiency with MS office (Excel, Word, Outlook)

Nice To Haves

• Two-year degree in related field
• Bachelor’s degree in Computer Science, Information Systems, or Information Technology preferred
• Desirable certifications: CCNA, CCENT, Network+

Responsibilities

• Lead the on-site installation process performed by field technician and document results
• Perform basic to advanced network troubleshooting of onsite equipment for end-users and enterprise customers
• Document, update, and maintain installation results in support cases in the ticketing and knowledgebase systems
• Assist with equipment testing and configuration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees