Service Hub Manager - IAD Airport
About The Position
The Service Hub Manager is responsible for overseeing the operations of the airport's service hub, ensuring seamless coordination and delivery of diverse airport services. This role involves managing a team of staff, overseeing daily operations, and ensuring compliance with all safety and regulatory standards. You will also be tasked with improving operational efficiency, enhancing customer satisfaction, and maintaining strong communication with various airport departments and external stakeholders. A key responsibility includes analyzing performance data to identify trends and areas for improvement and implementing strategic initiatives to drive service excellence.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Must have a valid state-issued driver’s license with an acceptable driving record
- Minimum 5 years of experience in airport operations or service management
- Proven leadership skills and experience in managing teams
- Strong understanding of airport safety and regulatory requirements
- Excellent organizational and time-management skills
- Proficient in data analysis and performance metrics
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
Responsibilities
- Oversee the operations of the airport's service hub, ensuring efficient and effective services
- Manage and coordinate various service departments within the hub
- Develop and implement strategies to enhance customer satisfaction and operational efficiency
- Monitor performance metrics and implement improvements in service delivery
- Ensure compliance with airport regulations, safety standards, and company policies
- Lead, train, and motivate service hub staff to achieve high performance
- Manage budgeting, forecasting, and resource allocation for the service hub
- Liaise with airlines, stakeholders, and other airport departments for cohesive operations
- Handle escalated customer issues, providing swift and satisfactory resolutions
- Stay informed about industry trends and innovations to keep services competitive
- Supervise the maintenance and upkeep of service hub facilities and operational equipment
- Replenish and organize aircraft inventory to ensure readiness for departure
- Safely transport supplies and provisions onto aircraft in accordance with protocols
- Conduct pre- and post-service inventory checks to maintain supply accuracy and accountability
- Manage and perform waste removal procedures in compliance with cleanliness and safety standards
- Clean interior in accordance with contract specifications
- Organize and maintain company vehicles, shops, lockers, and equipment
- Follow Quality Management System Procedures
- Organize staff schedules, workload distribution, and task assignments
- Conduct regular meetings to discuss performance, challenges, and strategy
- Prepare and present reports on hub activities, performance, and strategic plans to upper management
- Foster a positive work environment and a culture of continuous improvement
- Perform any additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
