Service Genius-BMW of Peabody

BMW Peabody & MINI Peabody•Peabody, MA

2d•$22 - $23

About The Position

BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our team as a full-time Service Genius. We’re looking for someone who is friendly, personable, and enthusiastic about delivering exceptional customer care. If you love interacting with a variety of people and enjoy the latest in luxury automotive technology, we look forward to connecting with you! Schedule: Monday-Friday 8am-4:30pm Hourly Rate: $22-23

Requirements

Be 18 years of age or older
Possess a valid driver's license in good standings and a clean driving record

Nice To Haves

Be confident using and learning new technologies
Communicate clearly and professionally with clients
Be able to manage multiple tasks and priorities
Demonstrate strong reliability and accountability
Deliver a high level of customer service and professionalism
Show interest in long-term growth within the luxury automotive industry

Responsibilities

Greet our guests and guide them to corresponding Advisor
Transport vehicles on the lot to service areas and detail bays
Assist in loaner vehicle check-ins and outs
Deliver customer vehicles
Shuttle clients to various local destinations as needed
Complete courier duties between dealerships
Light snow removal in the winter
Product presentation and explanation
Work with clients in the service drive, i.e. product questions, demonstration of features, and post-op of delivery.
Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site.
Generate goodwill by greeting and serving the customer promptly and courteously.
Professionally interact with clients to provide a consistent premium customer experience building dealer sales loyalty.
Other tasks assigned by the management team

Benefits

A robust benefits package
401(k) plans with company match
Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
Employee Referral Bonus Program
Longevity bonuses and paid trips
Employee discounts on merchandise, repairs and vehicle purchases
Tickets to concerts and sporting events plus more
Smoke Free Campus

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