Service Field Supervisor

Brandt Heating and Air Conditioning•Iowa City, IA

25d•$80,000 - $100,000

About The Position

Brandt Heating and Air Conditioning is hiring a full-time Service Field Supervisor in Iowa to lead, coach, and elevate a high-performing service team. Do you thrive on developing people, sharpening processes, and delivering five‑star customer experiences? If you love guiding technicians, solving complex HVAC challenges, and building a strong culture, apply today and grow your leadership impact with Brandt. WHY YOU SHOULD JOIN US Step into a role where your leadership truly moves the needle on quality, efficiency, training, and customer satisfaction. Compensation: $80,000–$100,000 base pay with bonus eligibility, based on experience Position-specific perks: Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins) Certification support Regular ride‑alongs for growth Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs) Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards Company-wide benefits: Many insurance options Paid time off (PTO) Paid holidays Retirement plan Cell phone or stipend Vehicle and fuel Bonuses Ready to advance your leadership career? Apply now! This is a rewarding opportunity to make a lasting impact. QUALIFICATIONS State of Iowa HVAC License Valid driver's license Meets criteria of Level 4+ technician (NATE certification preferred) Minimum 3 years in customer service or management within a service industry (or equivalent education/experience) Ability to read and interpret wiring diagrams and blueprints Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units Ability to safely operate scissors and genie lifts Knowledge of basic sheet metal practices Understanding of air balancing principles and techniques Experience in making repair and replacement decisions Strong computer skills; highly organized Advanced customer service and communication skills Demonstrated leadership and accountability High School Diploma or equivalent Strong proficiency with ServiceTitan or similar service management software Preferred qualifications: NATE certification and comfort in implementing tools like MeasureQuick YOUR SCHEDULE Full-time Monday–Friday, 7:00 AM–5:00 PM Some evenings and weekends as needed WHAT TO EXPECT AS A SERVICE FIELD SUPERVISOR You start your day as a Service Field Supervisor by aligning schedules and priorities, then you're off, coaching a tech through MeasureQuick diagnostics, riding along to reinforce clean paperwork and clear customer communication, and fielding calls to troubleshoot issues remotely. When an escalated job appears, you step in, interpret readings, make the repair-or-replacement call, and ensure payment is handled per procedure. You present a concise training topic at an in-house meeting, collaborate with installers on a complex retrofit, review callbacks with management to prevent repeats, and keep the team ready for industry changes, such as refrigerant updates. Throughout the day, you maintain communication with the office for dispatching, keep vehicles and tools inspection-ready, uphold safety and code compliance, support recruiting with trade schools, and champion a culture that blends craftsmanship with outstanding service. ABOUT BRANDT HEATING AND AIR CONDITIONING Since 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, the youth Iowa City baseball and soccer leagues, the University of Iowa Children's Hospital's Family Advisory Committee, the March of Dimes, and the City of Iowa City Ambassadors. We are committed to bettering the lives of our community and employees year-round. We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, and treats employees like family. HOW TO APPLY If you're ready to lead from the front and elevate the entire service experience, apply today. Our initial application is quick, easy, and mobile-friendly, so you can get started in minutes.

Requirements

State of Iowa HVAC License
Valid driver's license
Meets criteria of Level 4+ technician (NATE certification preferred)
Minimum 3 years in customer service or management within a service industry (or equivalent education/experience)
Ability to read and interpret wiring diagrams and blueprints
Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
Ability to safely operate scissors and genie lifts
Knowledge of basic sheet metal practices
Understanding of air balancing principles and techniques
Experience in making repair and replacement decisions
Strong computer skills; highly organized
Advanced customer service and communication skills
Demonstrated leadership and accountability
High School Diploma or equivalent
Strong proficiency with ServiceTitan or similar service management software

Nice To Haves

NATE certification
Comfort in implementing tools like MeasureQuick

Responsibilities

Coaching a tech through MeasureQuick diagnostics
Riding along to reinforce clean paperwork and clear customer communication
Fielding calls to troubleshoot issues remotely
Interpret readings
Make the repair-or-replacement call
Ensure payment is handled per procedure
Present a concise training topic at an in-house meeting
Collaborate with installers on a complex retrofit
Review callbacks with management to prevent repeats
Keep the team ready for industry changes, such as refrigerant updates
Maintain communication with the office for dispatching
Keep vehicles and tools inspection-ready
Uphold safety and code compliance
Support recruiting with trade schools
Champion a culture that blends craftsmanship with outstanding service

Benefits

Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)
Certification support
Regular ride‑alongs for growth
Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards
Many insurance options
Paid time off (PTO)
Paid holidays
Retirement plan
Cell phone or stipend
Vehicle and fuel
Bonuses