Service Field Manager - Elevator

McKinley•Irvine, CA

1d•$108,160 - $130,000

About The Position

Team Leadership and Supervision: Manage a team of 10 -20 conveyance technicians and mechanics. Conduct performance reviews, provide training, and foster a culture of safety and accountability. Assists in hiring, compliance and HR issues for production team. Job Management: Monitor progress, allocate resources, and resolve on-site issues to ensure on-time and on-budget completion of service. Safety and Compliance: Responsible for learning and to enforce adherence to OSHA, building codes, Auto and Laws of the Road, ASME A17.1, ASME A18.1, local codes and company safety protocols. Conduct site inspections, risk assessments and incident investigations. Client Relations: Address concerns, provide status updates and ensure customer satisfaction through proactive communication and coaching. Quality Assurance: Oversee workmanship, perform quality checks and implement corrective actions. Maintain accurate records of service reports, inspections and required code maintenance logs. Inventory and Company Tools: Manage company tool inventory and tool standards. Develop and maintain a technician, mechanic and company required tool list. Develop and maintain a minimum parts vehicle inventory stock. Emergency Response: Manage mechanics 24/7 on-call response for entrapments, breakdowns or urgent repairs. Identify, track and drive division specific KPI’s Develops best practices and standard tools to improve operational efficiency Manages monthly safety meetings Monitor and manage field expenses Act as a liaison between the company and manufacturers for field service operations Additional administrative duties as assigned

Requirements

Valid drivers license with clean driving record
Bachelor’s degree in Engineering or graduate from a trade school with emphasis in mechanical systems, hydraulics and electrical with 5-years experience
CET-S (Certified Elevator Technician Supervisor) or CAT-S (Certified Accessibility Technician Supervisor)
Strong leadership and team-building skills
Excellent problem solving and decision making skills under pressure
Proficient in MS Office, cloud based products, field management software (e.g., ServiceMax) and elevator diagnostic tools
Knowledge of hydraulic, electric, drum, and MRL conveyance systems
Excellent verbal and written communication
Highly organized with the ability to successfully prioritize and meet deadlines
Punctual and reliable
Ability to perform mathematical calculations
Strong attention to details and accuracy
Skilled at multitasking
Strong mechanical and electrical aptitude
Trustworthy and maintains confidentiality
Excellent customer service skills
Ability to collaborate with office and field teams
Passion for safety of field teams
Understanding of code and building systems and a familiarity in working with general contractors
Prolonged sitting and standing
Physically fit, with the ability to lift a minimum of 50 lbs
Frequent customer interaction, must be able to speak and hear well enough to communicate with others
Must be able to see well enough to drive, read electronic screens and electrical schematics and service/operation manuals
Ability to hear, smell and touch
Ability to stand and work on a ladder
Ability to think and process information quickly, clearly and accurately
Strong reasoning ability; able to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions; able to deal logically with problems and people
Visualization – The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
Information Ordering – The ability to arrange things or actions in a certain order or pattern according to manufacturer’s guidelines. Maximize efficiency.
Must be able to climb into/out of vehicle several times per day using 3 points of contact
Must be able to walk for short periods and navigate stairs and uneven ground
React quickly using hands, fingers and feet
Ability to determine the distance between objects; see objects in low light and while moving forward see objects off to the side

Responsibilities

Manage a team of 10 -20 conveyance technicians and mechanics.
Conduct performance reviews, provide training, and foster a culture of safety and accountability.
Assists in hiring, compliance and HR issues for production team.
Monitor progress, allocate resources, and resolve on-site issues to ensure on-time and on-budget completion of service.
Responsible for learning and to enforce adherence to OSHA, building codes, Auto and Laws of the Road, ASME A17.1, ASME A18.1, local codes and company safety protocols.
Conduct site inspections, risk assessments and incident investigations.
Address concerns, provide status updates and ensure customer satisfaction through proactive communication and coaching.
Oversee workmanship, perform quality checks and implement corrective actions.
Maintain accurate records of service reports, inspections and required code maintenance logs.
Manage company tool inventory and tool standards.
Develop and maintain a technician, mechanic and company required tool list.
Develop and maintain a minimum parts vehicle inventory stock.
Manage mechanics 24/7 on-call response for entrapments, breakdowns or urgent repairs.
Identify, track and drive division specific KPI’s
Develops best practices and standard tools to improve operational efficiency
Manages monthly safety meetings
Monitor and manage field expenses
Act as a liaison between the company and manufacturers for field service operations
Additional administrative duties as assigned