Service Experience Rep - Harbour Center Rack

Nordstrom•Annapolis, MD

1d•Onsite

About The Position

This job is a great fit for someone who is customer obsessed and loves to solve problems. The position involves assisting customers with a variety of transactions, demonstrating expertise in all technologies used in the store environment, inspiring trust and teamwork, defusing customer situations and providing timely resolutions, ensuring the security and privacy of customer information, and motivating others to adopt initiatives like the Nordstrom Rewards program. The hours and schedule for this position will vary by week depending on business needs.

Requirements

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program