Service Experience Rep - Harbour Center Rack

Nordstrom•Annapolis, MD

1d•Onsite

About The Position

This job is a great fit for someone who is customer obsessed and loves to solve problems. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. We invite individuals with unique talents to join our team, rewarding great work, promoting from within, and celebrating diversity. Our core values include: CUSTOMER OBSESSED (striving to know customers better, listening, anticipating, building trust, and delivering on needs with speed), OWNERS AT HEART (treating every interaction as an opportunity to make an impact and deliver excellence), CURIOUS AND EVER CHANGING (approaching problems with curiosity, creating solutions, and inspiring innovation), HERE TO WIN (committed to delivering results, winning as a team by supporting and challenging one another), and WE EXTEND OURSELVES (treating each other with respect and kindness, creating a welcoming environment, and fostering connection and value within the community).

Requirements

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program