Service Execution Specialist

Emerson • Gonzales, LA

2d

About The Position

The Service Execution Specialist plays a crucial role to the Lifecycle Services
Rapid Response Center service model, managing nearly every aspect of customer
orders. In this role, you will be responsible for executing sourcing plans,
production coordination, work-in-process tracking, manufacturing performance
reporting, and supporting quality assurance processes. With general supervision,
you will act as the primary liaison between Premier Service Providers,
suppliers, internal Rapid Response Center site management, and as needed, Final
Control product engineers.

In This Role, Your Responsibilities Will Be:

Be responsible for parts order execution and entry including price review,
delivery, release and work scope/planning activities
Works closely with operations team on scheduling of work and ensuring
material sourcing plans support customer promise dates
Transacts basic buying and planning responsibilities using AXIOM and Oracle
systems
Ability to facilitate technical question and answers between customers,
Emerson engineering resources and other stakeholders
Communicate with the sales channel and service center team while
simultaneously ensuring that expectations and commitments are met
consistently and within acceptable time frames
Source, procure and expedite parts and materials needed and forecast needs
for peak periods
Enter orders accurately and efficiently into database systems for tracking,
inventory, history, etc.
Issue Purchase Orders and Work Orders while properly adhering to policy
guidelines
Negotiate with vendors and suppliers to assure the best price for required
delivery and research/develop sources and alternatives when vital
Remain up to date on all progress of service projects and negotiate delivery
prior to order entry and advising sales channels/customer of delays
Adhere to all safety, quality, company rules and regulations and participate
in Safety, Quality and Activities Committees
Be responsible for personal safety and fellow team member safety while
maintaining excellent housekeeping standards

Requirements

• High School Graduate/GED
• Excellent written and verbal communication skills
• Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
• Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
• Legal authorization to work in the United States

Nice To Haves

• Associate's or Bachelor's Degree in a related field
• Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
• Experience with a Relational Database Management System (such as Oracle)

Responsibilities

• Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source, procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

Benefits

• We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED