Service Excellence Specialist

Wabtec•Salem, VA

8d•$62,100 - $85,300•Onsite

About The Position

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Who will you be working with? You will interact with the sales and customer service team, plant operations team, as well as the end customer. How will you make a difference? This position will be responsible for improving commercial interface to internal and external customers worldwide. In this position, you will work to boost sales through customer contact leading to improved application of existing products as well as discovering new product opportunities. You will serve as a liaison between the sales, customer service team, plant operations, and our customers.

Requirements

Do you have an undergraduate degree in engineering or business or a minimum of 3-5 years’ experience in sales, product management, or business development?
Are you able to identify gaps, make quick decisions and proactively develop impactful, cost-effective solutions?
Do you have the ability to prioritize, organize, delegate, and follow up on assignments?
Do you have excellent verbal, written and interpersonal communication skills?
Are you an enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution?
Are you an outgoing and energetic self-starter that can demonstrate confidence, tact, patience, and diplomacy while dealing with customers?
Do you possess a strong mechanical aptitude?
Are you proficient in the use of Microsoft applications, to include advanced expertise with Excel, PowerPoint, Power BI and various other analytical/research tools used for reporting, forecasting, and market analysis?
Do you have outstanding analytical, statistical, and reasoning ability for problem solving strategic planning, creativity/innovation, and judgment for complex decisions?
Do you have the ability to interact and influence individuals at all levels within the organization while communicating effectively in a team-oriented, collaborative environment?
Are you able to travel, up to 10-20%, as needed to perform the basic duties associated with this position?

Nice To Haves

Do you have previous sales or customer service experience (strongly desired)?

Responsibilities

Develop and maintain sales account performance reports and work with sales team to monitor product trends.
Cascade business insight through the organization, such SIOP output, forecast projections, performance updates, etc. ensuring accuracy and timely dissemination of information.
Lead critical meetings for the revenue team, including but not limited to revenue tracking, forecasting, demand planning and SIOP sessions..
Develop and implement customer‑centric approaches and best practices that embed a customer‑focused culture across internal operations.
Monitor and measure key performance indicators (KPIs) with strategic accounts related to service quality, providing regular reports and insights to senior management and stakeholders.
Partner with Business Development and Account Managers to provide application and service‑related analysis that supports and maximizes sales opportunities.
Work with Freight Customer Service and internal sales support staff to answer questions and provide order status reports.
Perform annual contract reviews and analyses to ensure customer agreements align with business unit objectives and protect the organization’s best interests.
Manage customer price lists, including margin analysis and the implementation of appropriate pricing adjustments.
Identify, evaluate, and recommend SKU changes to enhance customer satisfaction and drive revenue growth.
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.