Service Excellence Advocate

Cooper University Hospital•Camden, NJ

5d•Onsite

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

3-5 years preferred Customer service experience in a hospital setting is preferred
High School Diploma required
Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.

Nice To Haves

Bachelors preferred
speaks Spanish/ability to translate medical information

Responsibilities

serving as a key liaison between patients, families, and hospital staff
ensuring that patient care concerns and service issues are promptly addressed
enhancing the patient's experience through proactive engagement
effective problem-solving
collaboration with clinical and administrative leadership
resolving patient and family concerns
ensuring that feedback is appropriately acted upon
fostering a patient-centered environment that aligns with organizational goals

Benefits

Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
attractive working conditions
opportunities for career growth through professional development

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