Service Excellence Advocate

Cooper University Hospital • Camden, NJ

7d

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

• 3-5 years preferred
• Customer service experience in a hospital setting is preferred
• High School Diploma required
• Bachelors preferred
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degreePreferred speaks Spanish/ability to translate medical information
• Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.

Nice To Haves

• Preferred speaks Spanish/ability to translate medical information

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• attractive working conditions and opportunities for career growth through professional development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED