Service Equipment Dispatcher

Day And Nite•New Hyde Park, NY

18d•$20 - $23

About The Position

Who We Are Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. Who You Are The Dispatcher is responsible for coordinating and overseeing daily service operations by assigning field technicians, managing customer communications, and ensuring timely resolution of Hardware repairs/Kitchen equipment requests. This role requires strong multitasking abilities, excellent communication skills, and the ability to make quick, informed decisions in a fast-paced environment. What You'll Do Key Responsibilities: Dispatch service technicians to customer locations, ensuring timely response and efficient workflow. Manage a high volume of incoming customer calls; document information accurately and provide exceptional service. Coordinate with field personnel to optimize routes and schedules to reduce travel time and improve productivity. Collaborate with internal departments to prioritize urgent requests and resolve critical issues quickly. Maintain detailed records of dispatch activities, including work orders, and technician schedules. Provide technicians with clear instructions regarding job requirements, customer expectations, and safety protocols. Communicate proactively with customers regarding ETAs, delays, service updates, and follow-up needs. Address and resolve customer concerns by actively listening and offering appropriate solutions. Assess situations and make informed decisions regarding resource allocation and technician availability. Analyze data such as inventory levels, customer orders, and production schedules to develop optimal routing strategies. Develop and maintain standard operating procedures (SOPs) for consistent and efficient dispatch operations. Stay up to date on industry regulations, policies, and best practices related to logistics and customer service.

Requirements

High school diploma or equivalent; additional training in logistics or customer service preferred.
Experience in dispatching, scheduling, or service coordination.
Strong communication, multitasking, and problem-solving skills.
Ability to work in a fast-paced environment and make quick decisions.
Customer-focused with a professional and positive attitude.

Responsibilities

Dispatch service technicians to customer locations, ensuring timely response and efficient workflow.
Manage a high volume of incoming customer calls; document information accurately and provide exceptional service.
Coordinate with field personnel to optimize routes and schedules to reduce travel time and improve productivity.
Collaborate with internal departments to prioritize urgent requests and resolve critical issues quickly.
Maintain detailed records of dispatch activities, including work orders, and technician schedules.
Provide technicians with clear instructions regarding job requirements, customer expectations, and safety protocols.
Communicate proactively with customers regarding ETAs, delays, service updates, and follow-up needs.
Address and resolve customer concerns by actively listening and offering appropriate solutions.
Assess situations and make informed decisions regarding resource allocation and technician availability.
Analyze data such as inventory levels, customer orders, and production schedules to develop optimal routing strategies.
Develop and maintain standard operating procedures (SOPs) for consistent and efficient dispatch operations.
Stay up to date on industry regulations, policies, and best practices related to logistics and customer service.