Roxell Service Engineer

CTB, Inc.•Anderson, MO

About The Position

Coordinating the installation of our systems and pursuing optimal use of our products/systems by our external customers (end customer, distributor) and internal customers (colleagues, Internal Sales, R&D, Sales, etc.): to explain the operating principles to provide technical support and solutions to guide and follow up in order to contribute to maximum customer satisfaction. Internal influencing factors: R&D/Marketing: in the context of the existing product portfolio (short term) and the new products/systems to be developed (long term) the quality of the solution provided and the speed with which complaints are resolved. Sales: in the context of the planning of supervisions Colleagues within the Services department: in the context of advice/support Work life balance External influencing factors : The specific work environment (facilities) and the existing and/or available work materials The customer and his environment (culture - geographical location - weather conditions) The degree of customer satisfaction

Requirements

Bachelor of Electromechanics (or equivalent through experience)
Extensive language skills: English + Spanish is preferred
Knowledge of MS Office
Willingness to travel (40 to 50%)
Manage information
Analytical skills – Assessment of information
Manage tasks
Solution-oriented work (taking initiative, being pragmatic)
Structure work, priorities , systematics
Carry out tasks correctly, efficiently and neatly, with an eye for details
Manage relationships
Customer-oriented action
Sense of collaboration
Open for dialogue (empathize, ask questions)
Communication skills (oral, written, reporting)
Self-Management
Objective / result-oriented / driven
Develop yourself, open to learn
Coping with stress, criticism , resistance

Nice To Haves

Affinity with agriculture is a great advantage

Responsibilities

Prepare supervisions in the context of 'initial installation' 'at the request of the distributor' or in the context of a follow-up visit.
Coordinate the installations (mechanical engineering), supervise the commissioning, train the customer (possibly on site)
Complete the supervision and - in the context of aftercare – ensure the follow-up of the installations.
Ensure that all appropriate follow-up and installation inspections are planned and completed.
Document all interventions before, during and after.
(Telephone / Email) complaint handling
Technical support of internal and external customers (Sales, Internal Sales, end customer, distributor, ...)
Enter incidents and notifications in Efficy
Proactively resolve and close incidents
Provide specific technical product training at the customer's request
Actively encourage Roxell tools.
Be prepared on request
Provide global training internally/externally (technically).
Continuously update technical knowledge and animal management knowledge
Pre-sales: provide technical support to the customer.
Trade fairs: set up/break down trade fair stand, participate in the fair 10%
Follow-up of LPR phase in collaboration with R&D