Technical Service- Service Engineer- Chicago, IL
About The Position
The Service Engineer is responsible for trouble shooting, problem solving, and working with thequality process to minimize the downtime of our construction equipment products (e.g; Quarry andMining Equipment). This team will provide feedback to our global manufacturing headquarters(located in Japan) of trends and patterns of the construction equipment that may be related to theNorth American market applications or product quality (Ex: defect in material/workmanship). TheService Engineer will work with the Quality team and investigate the root cause of certain failuresand work through the countermeasures process to ensure product quality. This position isresponsible for determining the differences between a defect in material/workmanship or if the failurewas an end user (customer/operator) error. The Service Engineer will also be responsible fortroubleshooting a failure. Will use their analytical and problem-solving skills to review failure trendsand determine the root cause.
Requirements
- Must have at least 3-5 years of "hands on" field Service or shop Service experience
- Education (Trade school) or an Associates degree in Applied Science in heavyequipment/agriculture service (Komatsu ACT or other manufacturer equivalent).
- Must demonstrate excellent written and verbal communications.
- Ability to multi-task, manage multiple deadlines and projects.
- Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability to handlepressure.
- Strong motivation self starts and the ability to work as an individual and in a team environment tomake contributions that Komatsu results.
- Must have strong proficiency in Microsoft Office specifically with Pivot Tables and other reportingtools a plus, graphs and creating presentations.
- Must demonstrate strong analytical and problem-solving skills
- Must be able to travel up to 25-30% which may include International travel without any restrictions.
Responsibilities
- Technical Service Requests (TSR) - Review and respond to incoming technical service issues toassist distribution with issues.
- Technical Service Information (TSI) - Review and process inbound TSI information and send to therespective mfg. plant for further review.
- Other special projects as required.
Benefits
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
