Service Engineer

Pacifica Continental•Hoffman Estates, IL

4d•Onsite

About The Position

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone. To perform this job successfully, an individual must be able to perform each of the essential functions above satisfactorily:

Requirements

3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
Good verbal and written communication skills with exceptional customer service orientation.
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.

Nice To Haves

Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
Bachelor’s or Associate’s Degree in a related field of study.

Responsibilities

Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
Creating and updating documentation of technical information.
Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
Establish and build exemplary communication and customer service relationships with customers.
Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.