Service Engineer

Nederman•Houston, TX

1d•Onsite

About The Position

Our vision is firmly set on the future – a world of fewer emissions that we collectively strive for. Gasmet Technologies designs and manufactures world-class gas analysis systems and emission monitoring solutions to measure gaseous emissions from industrial processes, gases released from natural sources into the atmosphere, and gases present in working environments.Gasmet contributes to keeping people safe and the environment clean by providing reliable and accurate cutting-edge measurement technologies. The finest technologies developed by our highly experienced R&D team enable the highest possible quality and reliability of the products. Gasmet is committed to change the way of working towards a more sustainable course of action. Big steps towards better sustainability at the every-day level have already been taken.At Gasmet, we embrace a culture of friendliness, openness, and professionalism. We work as a team and rely on each other. For our customers, our honest and uncompromising way of working stands as a sign that they can rely on Gasmet. As an employer, Gasmet offers an international and flexible working environment where high-tech meets global real-life challenges. If you can share our vision and are a team player but not afraid of individual responsibilities, you're probably the right person to work at Gasmet! Gasmet, founded in 1990, consists of the parent company and five subsidiaries located at strategic locations around the world. The headquarters and factory are located in Vantaa, Finland. We have around 135 personnel, and in 2024, the group's revenue was over 34 M€. Gasmet operates in more than 80 countries covering all continents. Gasmet is part of the Nederman Group and stands under the Monitoring & Control Technology division with Neo Monitors and Auburn FilterSense. Do you want a role in the maintenance of an international technology company? Are you the one we're looking for? Position Summary: The Service Engineer completes service and warranty work for customers throughout the Americas, ensuring that all repairs are finished on time and within budget. The position provides a variety of in-house and field services at customer sites, which include startup and commissioning, field troubleshooting and repair, spare parts sales, remote and in-person training, sales support, and similar activities. Additionally, the Service Engineer fulfills administrative responsibilities associated with CRM and ERP systems, such as order acceptance and processing, expense management, forecasting, and preparing periodic management reports and responses to inquiries. Collaboration with Gasmet’s global service team is essential to ensure alignment with worldwide service practices and to implement programs that support revenue growth, profitability, cash flow, and other business objectives. There are future growth opportunities available through service collaboration for other Nederman Group products. Other duties may be assigned from time to time to help achieve the company’s overall goals and objectives. In this role you would be a member of post-sale technical support team for customers in the Americas, providing also technical support to the sales team and responsible for providing technical advice and service needed for Gasmet customers to effectively configure, operate, and maintain their products.

Requirements

Technical degree or certification from an education program related to repairing and maintaining electrical and/or mechanical products and systems.
Experience with IFS or similar ERP systems, or willingness to learn.
Proficient with Microsoft Office and related software.
Understanding of stock control and supply chain processes
Strong customer-facing experience: Ability to handle inquiries, resolve issues, and maintain positive relationships.
Order and delivery coordination: Experience communicating about purchase orders (POs), deliveries, and invoicing.
First point of contact skills: Skilled in managing multiple customer interactions professionally and efficiently.
Quotation and offer preparation: Experience creating and negotiating service offers for customers.
Ability to schedule service work and manage workloads effectively.
Time-sensitive task management: Ensuring invoicing and spare part orders are processed promptly.
Problem-solving and multitasking under pressure.
Strong written and verbal communication.
Ability to work independently and as part of a team.
Ability and willingness to travel throughout North and South America without restriction. Occasional trips to company facilities and events in Europe may also be required.

Nice To Haves

Experience in similar product lines or industries (e.g., industrial equipment, gas analysis, or technical instruments) is a plus.
Service sales experience and familiarity with managing service contracts, warranties, and installed equipment bases is a bonus