Service Engineer

HSG Tech Inc.•Addison Township, IL

143d•$36 - $41

About The Position

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to President of US subsidiary and Service supervisor in HQ, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Requirements

Two years of working experience in related industry
Technical know-how: installation, debugging and maintenance on 6KW equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles.
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician’s certification
Fitter’s certification

Responsibilities

Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting.
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
Provide one-to-one training and guidance for new hired service team member.