Service Drive Manager

Mercedes-Benz of Midland•Midland, TX

11h

About The Position

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 16 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees! Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today! Mercedes-Benz of Midland, a Cavender Auto Family Dealership, is currently looking for a talented Service Drive Manager to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply!

Requirements

High School Diploma/GED is required
Successfully complete MVR, background check, and pre-employment drug test.
Valid driver's license
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated

Nice To Haves

Previous automotive industry, service manager experience preferred

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Assist in diagnosing vehicle problems, order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.