Service Drive Lane Manager

Lithia & Driveway•Los Angeles, CA

About The Position

Keyes Toyota Keyes Toyota Service Drive Manager Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for, training and development of all service consultants and support staff.

Requirements

2- 3 years previous Service Advisor or Service Manager experience, required
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Basic mechanical understanding of an automobile
Strong organizational skills and detail oriented
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Responsibilities

Schedule and assign daily work objectives for the service consultants.
Monitor performance and counsel service consultants with behavioral or performance issues.
Train, coach, supervise and assist service consultants.
Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
Maintain all supplies required to operate the service drive.
Communicate with team leaders to determine status of jobs.
Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
Partner with all other dealership personnel to ensure quality of service provided to customers.
Perform quality inspections of vehicles being returned to customers.
Follow up with customers to ensure satisfaction with service work.
Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.
Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.