Service Dispatcher/Admin

Guardian Fueling Technologies LLC•Hialeah, FL

7h•Onsite

About The Position

Summary/Objective: The dispatcher in the branch acts as a communication point for emergency and non-emergency calls that come into the branch. The dispatcher will receive requests, transmit messages, and track vehicles. This person must be primarily an excellent communicator and able to remain calm and composed, especially in critical situations. They must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Essential Job Functions: Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Ability to handle HIGH STRESS and HIGH VOLUME is a MUST! Receive and dispatch calls for service needs Prioritize calls according to urgency and importance Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Demonstrate exceptional attention to detail and accuracy in communication and data entry, ensuring correct transposition of critical information such as ticket and purchase order numbers.

Requirements

Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required

Responsibilities

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch calls for service needs
Prioritize calls according to urgency and importance
Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Demonstrate exceptional attention to detail and accuracy in communication and data entry, ensuring correct transposition of critical information such as ticket and purchase order numbers.