Service Director - Lexus of Ann Arbor

Germain Automotive Partnership•Scio Township, MI

About The Position

Service Director Responsibilities: 1. Training & Employee Development: Assist in the hiring process for service advisors, technicians, and appointment coordinators. Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures. Assist with employee development. Provide technical assistance to employees as needed. Conduct meetings with department employees to discuss activities and problems of mutual interest. Direct and schedule the activities of all department employees. Manage technician productivity. Monitor technician’s payroll records. Oversee the service scheduling process. Assist the shop foreman with the workflow. Hold weekly departmental meetings and set sales and service goals. Interact with outside vendors and other dealership management Observe, encourage, and inspire advisors to ensure customer loyalty. Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction. Attend managers meetings as requested. Other duties as assigned. 1. Shop Productivity and Management Tasks: Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business. Job Requirements: As a Germain Service Director, you will be expected to be an expert in the latest products and technology and be a persistent problem solver to ensure customer satisfaction. We have determined some factors that may enable your success as a Service Manager:

Requirements

5+ years OEM of Service Manager or Service Director experience in the automotive industry; some without OEM experience will be considered if the other qualifications are met.
Proven track record of success and abilities, i.e., closing up to 2000 R.O.’s a month.
Computer proficiency
Valid Driver’s License is required.
Ability to pass pre-employment testing including background check, drug screen and must be insurable.
Ability to work in fast-paced environment, while maintaining a level of customer service
Strong SELLING and communication skills.

Nice To Haves

Knowledge of CDK software is preferred.

Responsibilities

Assist in the hiring process for service advisors, technicians, and appointment coordinators.
Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
Assist with employee development.
Provide technical assistance to employees as needed.
Conduct meetings with department employees to discuss activities and problems of mutual interest.
Direct and schedule the activities of all department employees.
Manage technician productivity.
Monitor technician’s payroll records.
Oversee the service scheduling process.
Assist the shop foreman with the workflow.
Hold weekly departmental meetings and set sales and service goals.
Interact with outside vendors and other dealership management
Observe, encourage, and inspire advisors to ensure customer loyalty.
Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
Attend managers meetings as requested.
Other duties as assigned.
Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.