Service Director

NorthStar Buick GMC•Zelienople, PA

29d•Onsite

About The Position

NorthStar Buick GMC Inc. is seeking a dedicated and experienced Service Director to lead our service department in Zelienople, PA. The ideal candidate will oversee the daily operations of the service team, ensuring exceptional customer service, efficient workflow, and high-quality vehicle maintenance and repairs. This role requires strong leadership skills, a thorough understanding of automotive service processes, and a commitment to continuous improvement to enhance customer satisfaction and drive business growth.

Requirements

Proven experience in automotive service management or a related leadership role.
Strong knowledge of automotive service procedures, diagnostics, and repairs.
Exceptional leadership, interpersonal, and communication skills.
Ability to analyze data and metrics to make informed management decisions.
Customer-focused with a dedication to continuous improvement.
Valid driver’s license and the ability to work in Zelienople, PA.

Nice To Haves

Familiarity with dealership management systems and service software is a plus.

Responsibilities

Manage and supervise the service department's daily operations, ensuring efficient and effective service delivery.
Lead, coach, and develop service team members to achieve performance goals and maintain high morale.
Maintain strong customer relationships by providing outstanding service and promptly resolving issues.
Monitor service department financials, including budgets, expenses, and profitability.
Implement and maintain quality control processes to uphold dealership and manufacturer standards.
Coordinate with parts, sales, and other departments to optimize workflow and customer experience.
Stay updated with industry trends, technologies, and regulations to ensure compliance and innovation.