SERVICE DEVELOPMENT MANAGER

Day Wireless Systems•Boise, ID

1d•$70,000 - $100,000

About The Position

Responsible for revenue development activities which are outlined below. These activities are critical to high impact revenue generation programs that will contribute to the overall financial success of area operations. A key component to the success of this role will be total industry experience, customer relationships, ability to communicate and articulate processes and specific details, to ensure successful outcomes. The SDM role will focus on the activities outlined and help create a sustainable business model to enable growth in current and future targeted business ventures. Therefore, processes and procedures will be consistent in development, implementation, and on-going evaluation for effective, efficient revenue management. The SDM will be the point person between clients and Service when needed.

Requirements

Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience.
Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
Driver’s License required
Passport valid for travel outside the United States required

Nice To Haves

ETA-Certified Service Manager (CSM) is preferred
Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal

Responsibilities

Contract Management
Grow the service contract revenue business annually.
Maintain current and contract renewal program.
Create new avenues for contract growth, including program rollouts and template documentation.
Special Projects & Project Management
Assignment as PM to special projects (large or critical)
PM oversight to ensure effective project management.
Leadership of specific projects to manage completion timelines.
Large Quote & RFQ/P Responsibility
Lead role is RFP/Q responses from service perspective.
Quote services.
Complete understanding of SOW and Post-Sale requirements
Motorola CSM Relationship
Manage Motorola service relationships.
CSM liaison with service shop
Motorola contract management
DAS Services Development
Grow the ERCES service post-Project business 100%
Includes Contact Maintenance
Recertifications Plan
Post processes documentation from PCTel
Create, train, institute plan for upload processing per AHJ.
Develop the DAS service team.
Assist with the recruitment, training, and grow this technical team by Q3=2024
Create a Washington team to support all DAS shops in Washington.
Special Projects and Programs
Based on time allocation, need, occurrence, experience, the role will be tasked with special projects and initiative directed at revenue development opportunities.
Directly reports to the ASM.
Primarily accountable for SeaTac, with certain responsibilities extending statewide.
Focuses entirely on revenue generation or activities that directly contribute to revenue growth.
Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections.
Collaborates with service managers, project managers, technical leads, and the sales team.
Shares expertise and knowledge to enhance the success of DWS.
Demonstrates leadership qualities.
Conducts site walks as per project-specific requirements.
Assumes project management duties when necessary.
Oversees subcontractors' activities.
Generates quotations.
Provides project oversight.