Service Desk Tier 2

Easy Dynamics Corporation•Brunswick, GA

115d

About The Position

The Service Desk II (Tier 2) Specialist handles more advanced technical issues escalated from Tier 1. The role involves in-depth troubleshooting, root cause analysis, and direct interaction with development, network, or system administration teams.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
2–4 years of experience in technical support or IT operations.
Strong knowledge of operating systems, networking, and enterprise software.
Experience with ticketing and monitoring systems.
Excellent analytical and troubleshooting skills; able to manage multiple priorities.
US citizenship & ability to obtain a Federal Law Enforcement background check

Nice To Haves

Former Law enforcement supervision & veterans- highly preferred

Responsibilities

Resolve escalated technical issues from Tier 1 support.
Perform deeper analysis of hardware, software, application, and network problems.
Work with system logs, diagnostics tools, and configuration settings
Liaise with engineering or Tier 3 support for complex incidents or bugs.
Document issues and solutions to improve support processes.
Contribute to technical documentation and training materials.
Train or mentor Tier 1 support staff as needed.

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