Service Desk Technician

Abacus Technology • Colorado Springs, CO

1d

About The Position

Abacus Technology is seeking a Service Desk Technician to provide technical support for Space Operations Command at Peterson SFB. This is a full-time position.

Requirements

• 2+ years experience in a service desk or technical support role.
• Associate’s degree in a related field. Additional experience may be substituted for degree requirements.
• Must be Security+ CE certified (or hold equivalent certification in compliance with DoD 8140/8570 IAT II requirements).
• Must hold a Microsoft 365 Fundamentals certification.
• Experience with MS SharePoint and Teams administration.
• Experience managing ticket resolution ITSM, such as Remedy or ServiceNow.
• Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications.
• Experience with Active Directory.
• Must be able to provide courteous, timely and professional treatment of all customers.
• Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• EOE/M/F/Vet/Disabled

Nice To Haves

• HDI-CSR certification desired.
• Experience with Enterprise Task Management Software Solution (ETMS2) preferred.

Responsibilities

• Provide first call resolution for a variety of technical issues.
• Open and log trouble tickets, maintain ownership of tickets, and monitor progress and resolution to ensure tickets are resolved and closed.
• Escalate tickets as necessary to tier 2 staff.
• Provide business analysis support to end-users, document their requirements with user stories, and directly create/update applications or escalate them to our solution developers.
• Perform training associated with Tier 1 support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees