Service Desk Technician

St. Louis Arc • Olivette, MO

2d • $26 - $26

About The Position

We empower people to live their best life. That is our mission—not only to those
we serve but to those we employ. This mutually shared sense of purpose drives
our decisions and actions. Come as you are and achieve better lives as part of
the St. Louis Arc family of individuals in this vital role.

This is a full-time, 40 hours/week Monday-Friday role with an hourly rate of
$26/hour

Requirements

• Associates, Bachelor's, or technical certifications strongly desired; or 2 years related experience and/or training; or equivalent combination of education and experience
• Strong user skills in PC, Windows, and LAN networks
• Knowledge of Windows in a hybrid environment
• Experience supporting users in person, by phone, and via remote management tools (RMM)
• Ability to configure and support mobile devices, desktops, laptops, printers etc.
• Ability to multitask, prioritize work, and work independently
• Excellent customer service, communication, and organizational skills
• Knowledge of TCP/IP and basic network troubleshooting

Nice To Haves

• Two years of IT Helpdesk experience preferred

Responsibilities

• Provide IT support by deploying technology solutions that keep staff connected and systems running smoothly across the St. Louis Arc
• Provide in-person and remote technical support to end users and client network administrators
• Respond to and resolve service requests via email, phone, and ticketing system
• Troubleshoot, diagnose, repair, and upgrade hardware and software
• Support Windows, Android, and iOS operating systems
• Maintain accurate and detailed documentation of work performed and resolution steps
• Configure, deploy, tag, and maintain end-user hardware, software, and peripherals
• Manage and maintain IT asset inventory
• Collaborate with IT team members on projects and escalated issues
• Learn, implement, and support new software and operating systems
• Establish and maintain professional, empathetic, and respectful client relationships
• Travel to St. Louis Arc sites as needed to provide on-site support

Benefits

• Opportunities to learn and grow, plus benefits to support your personal and professional well-being such as health insurance, retirement, and time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees