Service Desk Technician

NFP • Palm Beach Gardens, FL

7d • $64,000 - $85,000

About The Position

Wealthspire is seeking a highly skilled Service Desk Technician to support Microsoft 365, end-user computing, and collaboration services across the organization. This role provides advanced front-line support, resolves the majority of end-user issues independently, and escalates well-documented, complex problems to Infrastructure or Security teams when needed. The Service Desk Technician plays a critical role in maintaining a reliable, secure, and productive end-user environment.

Requirements

• 3–6+ years of Service Desk or End User Support experience in a corporate environment.
• Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting.
• Experience supporting Intune-managed Windows endpoints.
• Ability to resolve most issues independently and escalate effectively when required.
• Strong customer service, documentation, and communication skills.

Nice To Haves

• Experience in financial services or regulated environments preferred.

Responsibilities

• Resolve escalated Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools.
• Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues.
• Provide clear communication and timely follow-up to users throughout the ticket lifecycle.
• Deliver professional, high-quality support to business users, including executives when required.
• Support user onboarding, offboarding, and access changes in Entra ID (Azure AD).
• Troubleshoot MFA, sign-in, and access issues; escalate conditional access or policy issues when appropriate.
• Support Intune-managed Windows devices, including compliance issues, application installs, and device troubleshooting.
• Document troubleshooting steps, resolutions, and escalation details accurately in the ticketing system.
• Contribute to knowledge base articles and standard operating procedures.
• Follow established incidents, change, and security processes in a regulated environment.
• Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities.
• Participate in day-to-day technology operations.

Benefits

• competitive salary
• PTO & paid holidays
• 401(k) with match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees