Service Desk Technician

Odevo • Doral, FL

16d

About The Position

As part of the IT Operations team, this role will be a part of our US-based Service Desk team, which supports multiple companies nationwide. This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to end-users

Requirements

• Organizationally savvy, with the ability to engage at all levels of an organization.
• Ability to articulate new ideas and concepts to technical and nontechnical audiences.
• Excellent presentation, communication and interpersonal skills.
• Ability to communicate complex problems in a non-technical and simplified manner.
• Attention to detail and excellent analytic skills.
• Well organized and able to work on own initiative.
• Flexibility to travel within the US.
• Trusted and respected as a team member with strong collaboration and active listening skills.
• Displays intellectual curiosity and integrity.
• Motivated and driven by achieving long-term business outcomes.
• Ability to work effectively in a team environment and cross-functional teams.
• Associates degree, preferably in a technical field, or equivalent experience
• Experience in a Service Desk or IT support analyst role
• Excellent communication and interpersonal skills
• Proficiency in using Service Desk ticketing software and remote management tools
• Proficiency in Microsoft 365, Active Directory, and Microsoft Intune
• Able to communicate fluently in English, both written and verbal
• Understanding of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) principles
• Strong technical and troubleshooting skills specific to IT hardware, software, and cloud platforms
• Awareness of the importance of Security and GDPR requirements

Nice To Haves

• A+, Network+, CCNA, or other technical certifications is a plus

Responsibilities

• Participate in the daily operations of the US Service Desk team, ensuring timely and effective resolution of technical issues for multiple companies.
• Support Odevo US end-users with personalized first level support and day-to-day monitoring of network systems, servers, workstations, mobile devices, and peripherals in a complex multi-platform computing environment.
• Create, modify, and/or resets user accounts on the Windows network, CINC System, and other applications as needed.
• Participate in an IT organization that follows ITIL best practices to enhance service delivery.
• Help the team develop and maintain documentation for IT support processes and procedures.
• Ensure that our culture of fostering a collaborative and customer-focused environment helps our team be perceived as user-centric.
• Establish that communication with customers comes first and that we look to resolve their needs in an effective and timely way.
• Coordinate with multiple Odevo IT subject matter experts to resolve complex and nuanced software and access issues.
• Climb, stoop, and/or kneel while installing/uninstalling PC equipment or other tasks.

Benefits

• Professional growth - to work with the most talented developers in the industry.
• Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
• Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact.
• Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees