Service Desk Technician

TEKsystems • Des Moines, IA

13d • $20 - $20 • Onsite

About The Position

This contract involves a three-phase office move and ongoing IT support.
Phase 1: Workstation Decommissioning & Setup
Decommissioning and setting up 1,000+ workstations
Standard cable management
Testing and validating devices after setup
Phase 2: Transition & Growth Support (End of Q1– Q2)
Supporting end‑of‑life device replacements and new builds
Environment growth from 150 to 400 users by year‑end
Device refreshes, imaging, and rollout of new machines
Assisting with asset management and inventory tracking (limited existing support)
Phase 3: Site Decommissioning
Hardware wiping and proper decommissioning
Full site shutdown
Coordinating a technology “garage sale” with e‑cyclers for bulk equipment purchasing
Additional Details
Onboarding and system familiarity typically takes 3–6 months
Support coverage spans two office locations
Occasional weekend work may be required, with overtime as needed

Requirements

• Customer service
• Help desk / service desk support
• Troubleshooting
• Phone and end‑user support
• Desktop setup and teardown
• Standard cable management
• Printer testing and support
• AV conference room setup and testing

Responsibilities

• Workstation Decommissioning
• Workstation Setup
• Cable Management
• Device Testing and Validation
• End-of-Life Device Replacement Support
• New Builds Support
• Device Refreshes
• Imaging
• New Machine Rollout
• Asset Management Assistance
• Inventory Tracking Assistance
• Hardware Wiping
• Site Decommissioning
• Technology “Garage Sale” Coordination

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees