Service Desk Technician (Office-Centric Hybrid)

Amsurg • Nashville, TN

21d • Hybrid

About The Position

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com. The Service Desk Support Technician I serves as a member of the Service Desk team and is responsible for inbound and outbound contact handling of tier one technical support to all Amsurg employees. Our Service Desk Technician team members work a hybrid remote schedule of 2 days per week in our Nashville office and 3 days per week working from home.

Requirements

• 1+ years of technical IT/helpdesk experience preferred
• 2+ years recent experience working in a healthcare environment preferred
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Advanced ability to develop business relationships and communicate effectively with the user community
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
• Knowledge of Active Directory, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
• Experience with various peripheral equipment including printers, scanners and copiers preferred.
• Ability to troubleshoot technical problems effectively and efficiently
• Must be able to work independently with minimal supervision

Nice To Haves

• ITIL Foundations certification desired, but not required
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required

Responsibilities

• Provide front-line customer support for hardware and software issues
• Prioritize tasks and log issues into Service Desk issue tracking software
• Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees
• Install upgrades to existing equipment as needed
• Support Service Desk environment fielding systems questions
• Support application, connectivity, and security issues with the internet portal applications
• Regular and reliable attendance
• Other responsibilities as assigned by Director, Service Desk

Benefits

• AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth.
• Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family.
• AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing.
• Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.
• AMSURG offers paid time off, 9 observed holidays, and paid family leave.
• You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees